Privacy Policy

Holistic Balance Therapy

Effective Date: June 2026
Website: www.holisticbalancetherapy.co.uk
Contact: holistic.balance@outlook.com
Data Controller: Zoë Davies, Holistic Balance Therapy

1. Introduction

Holistic Balance Therapy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how your data is collected, used, and protected when you visit this website, make an enquiry, or engage in therapy services with me.

This Privacy Policy explains how your personal information is collected, used and protected when you use this website or engage with my services.

2. Information I Collect

I may collect and store the following types of information:

Personal details you provide through the website (e.g. name, email address, phone number and preferred method of contact).
Enquiry details such as your preferred session type or times.
Session notes and records if you become a client (these are stored securely and separately from the website).
Technical data automatically collected via cookies (e.g. IP address, browser type, time zone and browsing behaviour on this site).

3. How I Use Your Information

Your data is used only for the following purposes:

To respond to your enquiry and manage communication.
To schedule and deliver therapy sessions.
To maintain accurate client records in line with professional and legal obligations.
To improve website performance and visitor experience.

I will never sell, rent or share your personal information with any third party for marketing purposes.

4. Legal Basis for Processing

Your personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on the service you receive, I rely on one or more of the following lawful bases:

Consent – when you voluntarily contact me through my website, complete an enquiry form, or provide consent for specific uses of your information.
Contract – where processing is necessary to arrange or provide therapy services you have requested.
Legal obligation – where I am required to retain records or disclose information to comply with UK law, safeguarding duties, court orders or professional requirements.
Legitimate interests – to manage and improve my practice, maintain the security and functionality of my website, and communicate with clients where appropriate.

As a therapist, I may process special category personal data, including information relating to your physical or mental health. This information is processed only where permitted by UK GDPR and the Data Protection Act 2018, and only when it is necessary for the provision of therapy services, to fulfil legal or professional obligations, or where you have given your explicit consent.

5. Data Storage and Security

All personal data is stored securely in password-protected, encrypted systems and devices.
Electronic communications are managed through secure email services.
Website data submitted through Wix is stored on Wix’s GDPR-compliant servers.

Client records are retained for seven years after your final session, in accordance with professional and legal requirements.

Some of the service providers I use (such as Wix and Microsoft Outlook) may process personal; information outside of the UK. Where this happens, appropriate safeguards are in place to protect your information.

6. Sharing Your Information

Your information may only be shared in the following circumstances:

Where you have given explicit consent.
If required by law or court order.
If there is a serious risk of harm to yourself or others (in line with professional ethical obligations).
With professional service providers (such as secure IT providers or professional supervision where appropriate and, wherever possible, information is anonymised).

7. Cookies and Website Analytics

This website uses cookies to improve functionality and visitor experience.
You can disable cookies at any time in your browser settings.
Basic, non-identifiable website analytics may be used to understand site traffic and performance.

8. Your Rights

Under UK GDPR, you have the right to:

Access a copy of your data.
Request correction or deletion of inaccurate information.
Withdraw consent at any time.
Request that processing be restricted or object to certain uses of your data.
Right to date portability.
Right to object to processing.
Right to restrict processing.
Right not to subject to solely automated decision-making (where applicable)
Right to complain to the Information Commissioner's Office (ICO).

To exercise these rights, please contact me directly at holistic.balance@outlook.com.

9. External Links

This website may contain links to external sites (e.g. Facebook, WhatsApp or professional directories).
I am not responsible for the privacy practices or content of those external websites.

10. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation or practice.
The most recent version will always be displayed on this page, with the effective date clearly shown.

11. Contact

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Zoe Davies
Holistic Balance Therapy
holistic.balance@outlook.com
+44 7468 650526