Privacy Policy

Holistic Balance Therapy

Effective Date: October 2025
Website: www.holisticbalancetherapy.co.uk
Contact: holistic.balance@outlook.com
Data Controller: Zoë Davies, Holistic Balance Therapy

1. Introduction

Holistic Balance Therapy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how your data is collected, used, and protected when you visit this website, make an enquiry, or engage in therapy services with me.

By using this website, you consent to the practices described in this policy.

2. Information I Collect

I may collect and store the following types of information:

Personal details you provide through the website (e.g. name, email address, phone number and preferred method of contact).
Enquiry details such as your preferred session type or times.
Session notes and records if you become a client (these are stored securely and separately from the website).
Technical data automatically collected via cookies (e.g. IP address, browser type, time zone and browsing behaviour on this site).

3. How I Use Your Information

Your data is used only for the following purposes:

To respond to your enquiry and manage communication.
To schedule and deliver therapy sessions.
To maintain accurate client records in line with professional and legal obligations.
To improve website performance and visitor experience.

I will never sell, rent or share your personal information with any third party for marketing purposes.

4. Legal Basis for Processing

Your personal data is processed under the following lawful bases:

Consent – when you voluntarily submit an enquiry form.
Contract – when arranging or providing therapy sessions.
Legal obligation – where record retention is required under UK law or professional guidelines.
Legitimate interest – to ensure website functionality and security.

5. Data Storage and Security

All personal data is stored securely in password-protected, encrypted systems and devices.
Electronic communications are managed through secure email services.
Website data submitted through Wix is stored on Wix’s GDPR-compliant servers.

Client records are retained for seven years after your final session, in accordance with professional and legal requirements.

6. Sharing Your Information

Your information may only be shared in the following circumstances:

Where you have given explicit consent.
If required by law or court order.
If there is a serious risk of harm to yourself or others (in line with professional ethical obligations).

7. Cookies and Website Analytics

This website uses cookies to improve functionality and visitor experience.
You can disable cookies at any time in your browser settings.
Basic, non-identifiable website analytics may be used to understand site traffic and performance.

8. Your Rights

Under UK GDPR, you have the right to:

Access a copy of your data.
Request correction or deletion of inaccurate information.
Withdraw consent at any time.
Request that processing be restricted or object to certain uses of your data.

To exercise these rights, please contact me directly at holistic.balance@outlook.com.

9. External Links

This website may contain links to external sites (e.g. Facebook, WhatsApp or professional directories).
I am not responsible for the privacy practices or content of those external websites.

10. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation or practice.
The most recent version will always be displayed on this page, with the effective date clearly shown.

11. Contact

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Zoe Davies
Holistic Balance Therapy
holistic.balance@outlook.com
+44 7468 650526